Full timeHospitality and Tourism

RESERVATIONIST

Lorimak Africa Private Limited · Harare

Posted 21 October 2026 · Closes 22 October 2026

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Job Summary

Employer: Lorimak Africa Private Limited Job Type: Full-time Location: Harare, Zimbabwe Category: Hospitality Closing Date: 2026-10-22

Key Responsibilities

Handle event and venue bookings, enquires and confirmations (corporate events, private functions, social events and leisure activities). Provide excellent customer service by responding to calls, emails, WhatsApp messages and walk-ins in a professional and friendly manner. Maintain accurate booking records, event details and client information on the system and in physical files. Coordinate with the events and operations team to ensure seamless planning and delivery of confirmed events and services. Share event and venue information, including packages, pricing, availability and special offers. Manage cancellations, changes and rescheduling requests in a timely and professional manner. Prepare daily, weekly and monthly booking reports and assist with administrative tasks as required.

Requirements

Diploma or Certificate in Hospitality, Tourism, Events Management, Business Administration or a related field. 1-2 years’ experience in a reservation or customer service role (events, leisure or service industry is an added advantage). Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Proficiency in Microsoft Office applications and event booking systems is an added advantage. Ability to work both independently and in a team.

How to Apply

Apply by email: careers@lorimak.co.zw About the Company Lorimak Africa Private Limited is a well-established logistics and freight forwarding company based in Zimbabwe, operating from Harare. The company provides a comprehensive suite of services, including customs clearing, forwarding, shipping, and transportation solutions. Specializing in both import and export activities, Lorimak Africa ensures efficient movement of goods across Zimbabwe and into the broader Southern African region. Their operations are critical in facilitating trade, offering warehousing, distribution, and project cargo handling. The company is recognized for its commitment to timely deliveries and navigating complex customs regulations, making it a key player in Zimbabwe's supply chain sector. Streamlining logistics, freight, and customs solutions for Zimbabwe and Africa. View all jobs at this company → Employer: LORIMAK AFRICA PRIVATE LIMITED | Browse: Hospitality · Harare Frequently Asked Questions What qualifications or education do I need to become a reservationist at a hospitality company like Lorimak Africa in Zimbabwe? Most employers require a minimum of five O-Level passes including English and Mathematics, with a certificate or diploma in Hospitality, Tourism, or Front Office Operations being highly advantageous. Practical computer literacy and experience with reservation systems such as Opera or Hotelogix are often preferred. Some establishments may accept relevant work experience in place of formal qualifications. What are the typical day-to-day responsibilities of a reservationist in Zimbabwe's hospitality sector? You will handle booking inquiries via phone, email, and walk-ins, manage room or service allocations, and maintain accurate records in the reservation system. You will also process deposits, confirm reservations, and coordinate with housekeeping and front desk teams. Handling guest complaints professionally and upselling services are common expectations. What is the work culture like for reservationists in Zimbabwe, and what personal qualities do employers value? Zimbabwean hospitality employers value punctuality, polished communication skills, and a customer-first attitude. You are expected to work flexible hours including weekends and public holidays, often on rotating shifts. Professional appearance, patience under pressure, and fluency in English with basic local language skills are highly regarded. What career progression opportunities exist for reservationists in Zimbabwe's hospitality industry? With experience, you can advance to senior reservationist, front office supervisor, or reservations manager roles. Further studies in hospitality management can open doors to operations management or hotel administration positions. Some professionals transition into sales and marketing or tour operations within the broader tourism sector. What benefits are typically offered to reservationists in Zimbabwe? Benefits vary by employer but commonly include annual leave as prescribed by the Labour Act, and some larger establishments offer medical aid and pension contributions. Smaller companies may provide basic benefits with room for negotiation based on experience. Staff meals and uniform allowances are frequently included in hospitality roles. How should I apply for a reservationist position, and what do Zimbabwean employers look for in applications? Submit a concise CV highlighting relevant experience, computer skills, and any hospitality training, accompanied by a tailored cover letter. Employers prioritize candidates who demonstrate reliability, attention to detail, and genuine interest in guest service. Follow up politely after one to two weeks, and be prepared for practical assessments or trial shifts during the interview process.

About the Company

Lorimak Africa Private Limited is a well-established logistics and freight forwarding company based in Zimbabwe, operating from Harare. The company provides a comprehensive suite of services, including customs clearing, forwarding, shipping, and transportation solutions. Specializing in both import and export activities, Lorimak Africa ensures efficient movement of goods across Zimbabwe and into the broader Southern African region. Their operations are critical in facilitating trade, offering warehousing, distribution, and project cargo handling. The company is recognized for its commitment to timely deliveries and navigating complex customs regulations, making it a key player in Zimbabwe's supply chain sector. Streamlining logistics, freight, and customs solutions for Zimbabwe and Africa. View all jobs at this company →

Frequently Asked Questions

What qualifications or education do I need to become a reservationist at a hospitality company like Lorimak Africa in Zimbabwe? Most employers require a minimum of five O-Level passes including English and Mathematics, with a certificate or diploma in Hospitality, Tourism, or Front Office Operations being highly advantageous. Practical computer literacy and experience with reservation systems such as Opera or Hotelogix are often preferred. Some establishments may accept relevant work experience in place of formal qualifications. What are the typical day-to-day responsibilities of a reservationist in Zimbabwe's hospitality sector? You will handle booking inquiries via phone, email, and walk-ins, manage room or service allocations, and maintain accurate records in the reservation system. You will also process deposits, confirm reservations, and coordinate with housekeeping and front desk teams. Handling guest complaints professionally and upselling services are common expectations. What is the work culture like for reservationists in Zimbabwe, and what personal qualities do employers value? Zimbabwean hospitality employers value punctuality, polished communication skills, and a customer-first attitude. You are expected to work flexible hours including weekends and public holidays, often on rotating shifts. Professional appearance, patience under pressure, and fluency in English with basic local language skills are highly regarded. What career progression opportunities exist for reservationists in Zimbabwe's hospitality industry? With experience, you can advance to senior reservationist, front office supervisor, or reservations manager roles. Further studies in hospitality management can open doors to operations management or hotel administration positions. Some professionals transition into sales and marketing or tour operations within the broader tourism sector. What benefits are typically offered to reservationists in Zimbabwe? Benefits vary by employer but commonly include annual leave as prescribed by the Labour Act, and some larger establishments offer medical aid and pension contributions. Smaller companies may provide basic benefits with room for negotiation based on experience. Staff meals and uniform allowances are frequently included in hospitality roles. How should I apply for a reservationist position, and what do Zimbabwean employers look for in applications? Submit a concise CV highlighting relevant experience, computer skills, and any hospitality training, accompanied by a tailored cover letter. Employers prioritize candidates who demonstrate reliability, attention to detail, and genuine interest in guest service. Follow up politely after one to two weeks, and be prepared for practical assessments or trial shifts during the interview process.

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